Terms and conditions

1. Scope of applicability


   The following terms and conditions apply to all orders placed via our online shop.

2. Parties to the contract, contract conclusion


   The purchase contract is concluded with Sanddollar GmbH & Co. KG. By placing the products in the online shop, we make a binding offer for the conclusion of the contract with regard to these articles. You can initially place our products into the shopping basket without any obligation and correct your entries at any time before submitting your binding order by using the correction aids in the order process provided for this purpose. The contract is concluded when you click on the order button to accept the offer regarding the goods contained in the shopping basket. Immediately after sending the order off, you will receive confirmation by e-mail.

3. Contract language, storage of the contract text


   The languages available for the conclusion of the contract are German and English. We store the contract text and send you the order data and our General Terms and Conditions by e-mail. You can also view and download the Terms and Conditions on this page at any time. You can view your past orders in our customer login area.

4. Terms of delivery


   In addition to the product prices indicated, shipping costs will also be added. You can find out more about the amount of shipping costs in the information relating to the specific goods on offer. We only dispatch goods via post. Unfortunately, self-collection of the product is not possible. We do not deliver to PACKSTATION parcel machines.

5. Payment


   The following payment methods are available in our shop:
   • Credit card

     By submitting your order, you also submit your credit card details at the same time.
     
After your legitimation as the legitimate card holder, we request that your credit card company initiate the payment transaction immediately after the order has been placed. The payment transaction is automatically carried out by the credit card company and your card is debited accordingly.

     There is no extra charge for you if you decide to pay by credit card, unless you have separate arrangements with your credit card provider.
   • PayPal
     
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be already registered there or register there for the first time, authenticate the process with your access data and confirm the payment instructions to us. After placing the order in the shop, we will request that PayPal initiate the payment transaction. You will receive more information during the ordering process.
The payment transaction will automatically be carried out by PayPal immediately afterwards.
There are no additional charges for paying by PayPal.
   • SOFORT banking
     After submitting the order, you will be redirected to the website of the online payment service SOFORT, where you can transfer the money. In order to be able to pay the invoice amount via SOFORT, you must have an online banking account that allows PIN/TAN procedures so that you can participate in SOFORT, prove your identity and confirm the payment instructions to us. You will receive more information during the ordering process. The payment transaction will be carried out immediately by SOFORT bank transfer and your account will be debited accordingly.
You will not incur any additional costs by paying through SOFORT, unless you have separate arrangements with your bank regarding your online banking account.

6. Retention of title


   The goods remain our property until full payment has been effected.

7. Damage in transit


   If goods are delivered that have obviously been damaged in transit, please report such errors to the delivery company as soon as possible and contact us immediately. Failing to make a complaint or make contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

8. Warranty and guarantees


   Unless expressly agreed otherwise in the following, the statutory right of non-liability shall apply. The limitation period for claims for defects in the case of used goods shall be one year from delivery of the goods. The above-mentioned limitations and reductions in time limits do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

   • in the event of injury to life, body or health
   • in the event of intentional or grossly negligent breach of duty as well as malice,
   • in the event of the violation of material contractual obligations, the fulfilment of which permits the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
   • within the framework of a guarantee promise, if agreed, or
   • insofar as the scope of the Product Liability Act is in force.
   • Information about any applicable additional warranties and their exact terms can be found on the product page and on specific information pages in the online shop.

9. Liability


   We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents
   • in the event of injury to life, body or health
   • in the event of intentional or grossly negligent breach of duty
   • in the event of a guarantee undertaking, if agreed, or
   • insofar as the scope of the Product Liability Act is in force.
   • In the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract in the first place and which the contractual partner may regularly rely on (cardinal obligations), due to slight negligence on our part or on the part of our legal representatives or vicarious agents, liability is limited to the amount of damages foreseeable at the time of conclusion of the contract and which must typically be expected. For the rest, claims for damages are excluded.

10. Online dispute resolution


    Online dispute settlement under Article 14(1) of the Online Dispute Resolution Directive: the European Commission provides a platform for online dispute resolution (ODR), which is available at http://ec.europa.eu/consumers/odr/.

GTCs drawn up with the legal text generator Trusted Shops  in cooperation with Wilde Beuger Solmecke Rechtsanwälte.